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Leap into the New Year on January 18th by celebrating "Get to Know Your Customers Day" with gusto! Whether your customers are regulars at your brick-and-mortar store, subscribers to your online service, or followers of your social media platform, now is the time to get to know them better. This special day is celebrated quarterly on the third Thursday of the beginning of each fiscal quarter, acting as a reminder for businesses to reconnect with their customers and essentially humanize the marketplace. Dive in, understand their preferences, their quirks, and what makes them stick with you - and ultimately unearth the heart behind each transaction. Let's turn consumers into communities!
<div class='timeline-item'><div class='timeline-left'><div class='timeline-date-text'>1960s</div></div><div class='timeline-center'></div><div class='timeline-right'><div class='timeline-text timeline-text-title'>Customer Relationship Management Begins</div><div class='timeline-text'>In the 1960s, businesses increasingly prioritized understanding customer behavior using CRM tools to build customer relations and increase sales.</div></div></div><div class='timeline-item'><div class='timeline-left'><div class='timeline-date-text'>1990s</div></div><div class='timeline-center'></div><div class='timeline-right'><div class='timeline-text timeline-text-title'>Digital Marketing Evolution</div><div class='timeline-text'>The booming of the World Wide Web in 1990s began a shift from traditional marketing to customer-centric marketing, emphasizing personalized interactions and engagement.</div></div></div><div class='timeline-item'><div class='timeline-left'><div class='timeline-date-text'>2008</div></div><div class='timeline-center'></div><div class='timeline-right'><div class='timeline-text timeline-text-title'>Social Media Takes Over</div><div class='timeline-text'>With the rise of Facebook, Twitter, and other platforms, businesses started utilizing social media to interact with and understand customers on a personal level.</div></div></div><div class='timeline-item'><div class='timeline-left'><div class='timeline-date-text'>2010</div></div><div class='timeline-center'></div><div class='timeline-right'><div class='timeline-text timeline-text-title'>Inception of "Get to Know Your Customers Day"</div><div class='timeline-text'>"Get to Know Your Customers Day" was introduced as a quarterly celebration operating as a reminder for businesses to build personal relationships with their customers.</div></div></div><div class='timeline-item'><div class='timeline-left'><div class='timeline-date-text'>2016</div></div><div class='timeline-center'></div><div class='timeline-right'><div class='timeline-text timeline-text-title'>Big Data and AI for Customer Experience</div><div class='timeline-text'>Huge strides in big data analysis and AI, allowed businesses to glean insights from customer data, further personalizing their experience and crafting targeted marketing strategies.</div></div></div>
<div class='facts-item'><div class='facts-header'><h3 class='facts-number'>1</h3></div><div class='facts-text-wrapper'><h3 class='facts-title'>Conduct a customer survey</h3><p class='facts-text'>Prepare a survey asking about their experiences, preferences, and expectations regarding your products or services. Their valuable insights can help shape your future strategies and show that you care about their perspectives.</p></div></div><div class='facts-item'><div class='facts-header'><h3 class='facts-number'>2</h3></div><div class='facts-text-wrapper'><h3 class='facts-title'>Host a special event or workshop</h3><p class='facts-text'>Organize a meet-and-greet, workshop or webinar, depending on the type of your business. It's an excellent opportunity to interact directly with your customers and understand what inspires and motivates them.</p></div></div><div class='facts-item'><div class='facts-header'><h3 class='facts-number'>3</h3></div><div class='facts-text-wrapper'><h3 class='facts-title'>Offer personalized discounts</h3><p class='facts-text'>Analyze customer purchase history and offer personalized discounts or special deals. This shows that you appreciate and understand their individual needs and tastes.</p></div></div><div class='facts-item'><div class='facts-header'><h3 class='facts-number'>4</h3></div><div class='facts-text-wrapper'><h3 class='facts-title'>Spotlight customers on social media</h3><p class='facts-text'>Select a few customers who use your product or service prominently and feature them on your social media platforms. This not only appreciates the customer but also encourages others to engage better with your business.</p></div></div><div class='facts-item'><div class='facts-header'><h3 class='facts-number'>5</h3></div><div class='facts-text-wrapper'><h3 class='facts-title'>Provide a platform for customer stories</h3><p class='facts-text'>Expose your company's human side by sharing customer experiences and stories. Encourage customers to share how they use your product or service to enrich their lives. It’s a great way to boost engagement and foster a sense of community.</p></div></div>
<div class='whywelove-item'><div class='whywelove-letter-cont'><div class='whywelove-letter'>A</div></div><div id='why-we-love-main-cont'><h3 class='whywelove-title'>Connection with customers</h3><p class='whywelove-text'>Get to Know Your Customers Day allows us the chance to engage, interact and connect deeply with our customers. It helps in strengthening the bond and cultivating relationships with the people that contribute to the success of our business.</p></div></div><div class='whywelove-item'><div class='whywelove-letter-cont'><div class='whywelove-letter'>B</div></div><div id='why-we-love-main-cont'><h3 class='whywelove-title'>Understanding customer needs</h3><p class='whywelove-text'>This day encourages businesses to understand the preferences, quirks, and values of their customers. This essential understanding helps in offering more tailored solutions, services or products to the customers.</p></div></div><div class='whywelove-item'><div class='whywelove-letter-cont'><div class='whywelove-letter'>C</div></div><div id='why-we-love-main-cont'><h3 class='whywelove-title'>Humanizing the marketplace</h3><p class='whywelove-text'>Get to Know Your Customers Day essentially humanizes the marketplace. It transforms consumers into communities through interaction, engagement and attention to personal stories. This ultimately makes for a more empathic and effective marketplace.</p></div></div>
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